Abstract：The area expansion concept is updated, the service is more people-friendly, the intelligent self-service 24-hour handling service is more efficient, and the professional service function of the characteristic window is more perfect
Recently, the government service hall of Harbin new area and pilot free trade zone was officially launched. What is the difference between the new hall and the old hall after nearly a year of preparation? Is it just spatial migration? With these questions, recently, the reporter walked into the new hall and made a field visit.
The concept of area expansion is updated, and the service is more close to the people
Entering the first floor of the new hall, all kinds of modern and intelligent breath come to our face. The spacious and comfortable waiting area, simple and clear guide signs and self-service terminal equipment with various functions make the people who come to work feel more comfortable.
It is reported that the area of the new hall is about 2300 square meters, more than doubling that of the old hall. The comprehensive windows in the hall have been increased from 28 to 37, including commercial registration comprehensive window, social affairs comprehensive window, construction and examination comprehensive window, which can handle all kinds of administrative licensing matters in the region. The expansion of this scale is of great significance to the administrative examination and approval Bureau of the new area, which has increased by 57%, 175% and 54% respectively in business registration, social affairs and investment and construction in the past three years.
Spacious and comfortable is the intuitive feeling of the new hall, and the new service concept is the connotation of the new hall.
In front of a comprehensive window on the first floor of the hall, a clerk is talking with the window staff. The reporter noted that there was also a display screen in front of the staff. In the question and answer room between the two, the information displayed on the screen was constantly changing.
"The examination and approval items are too professional. Although there are declaration guidelines on the government affairs online, there are still some difficulties in actual operation, and they often fill in the wrong ones. I thought the staff in the hall would give oral guidance to fill in and correct them, but I didn't expect that they could help to modify them in person. This practice is too close to the people." The clerk sighed.
"We have realized a one-time notification in the old hall. The staff will circle the declaration items one by one and tell how to fill them out. However, when the applicant goes back to organize the materials, there will still be the phenomenon of 'forgetting' and 'unclear', which is difficult to realize 'running once'." Liu Weiqiao, director of the administrative examination and approval Bureau of Harbin new area, told reporters that in order to solve this problem, when the new hall was decorated, a double screen display system was installed in the window to realize double screen office. As long as the applicant brought electronic materials to the hall, the staff can help the applicant fill in and modify the application information, so as to completely solve the problem of repeated round-trip of the applicant.
"It can be said that the service concept of the hall is to upgrade the hardware synchronously." Liu Weiqiao said that on the basis of helping and handling the whole process, in order to make the approval simpler and more grounded, the new hall has launched a new comprehensive acceptance system, which realizes the standardization of the whole process materials from receiving, acceptance, audit to approval, so that the applicant, the receiver and the approver clearly know what to do.
It is reported that the comprehensive acceptance system is based on the SOP standardized demonstration acceptance process independently developed by the new area examination and approval Bureau. From September 2020, all the approval groups of the Bureau began to sort out. After nearly a year of repeated sorting and refining, the SOP standardized demonstration acceptance process was finally formed, which realized the transformation of approval from complexity to simplicity, and clearly explained the matters that should be included in each link of approval. For example, the vast majority of guidelines mentioned "relevant certificates", but did not specify what they were, The SOP clearly lists this list. At present, it has achieved full coverage of all high-frequency matters.
Intelligent self-service 24-hour handling service is more efficient
In the new hall, there is a self-service area from the first floor to the second floor. There are intelligent service equipment such as self-service filling table, convenient self-service copying and printing, business registration self-service photo printer, convenient self-service photo booth, invoice application self-service terminal, queuing and number calling machine, which makes every clerk feel more convenient and comfortable.
On January 14, Jiang Qinghui, the first staff member who came to the new hall, enjoyed more benefits from intelligent services. She told reporters that she was a practicing lawyer and wanted to change the business of the lawyer's practice organization. On the same day, she found that she did not carry a certificate photo in the process of handling. Under the guidance of the staff in the hall, she completed the photo shooting through self-service camera equipment, Avoid another round trip and successfully complete the approval on the same day.
In the 24-hour self-service area on the first floor, the reporter found that there are not only a series of intelligent devices, but also a row of intelligent filing cabinets similar to "honeycomb". "The enterprises and the masses in the original hall can only handle business during working hours. Now, the masses can also conduct business such as inquiry and application during non office hours, so as to improve the convenience of the masses." Zhu Yan, a staff member of the administrative examination and approval Bureau of the new area, told reporters, "After the applicant fills in the application materials through the self-service filling desk, the smart filing cabinet will automatically open and the applicant can put the paper materials in the cabinet. The staff will open the cabinet to pick up the materials at the first time after work. In addition, the filing cabinet also has the 'honeycomb' function. For the applicants who do not want to mail and cannot obtain the certificates during office hours, the staff in the hall will put the printed certificates in the cabinet Put it in the cabinet, and then issue the evidence collection code to the sponsor, so that the sponsor can collect evidence at the 'honeycomb' with the code at any time. "
Convenient and efficient, the new hall is realized from multiple angles. It is reported that 100% of the approving personnel of the administrative examination and approval Bureau of the new area go down to the hall to work. They are only one cabinet away from the window acceptance personnel, so as to solve the problems that the window acceptance personnel can not solve immediately.
The professional service function of the characteristic window is more perfect
The government service hall in Harbin area of Harbin new area and pilot free trade zone can be seen literally that the new hall has the service function of the pilot free trade zone. During the visit, the reporter also found that free trade characteristic windows such as "window to Russia", "Kazakhstan Europe train window" and "financial policy consultation" have been opened in the new hall, which can realize special window one-stop efficient handling for enterprises handling export related characteristic businesses.
It is reported that the "window to Russia" can provide bilingual registration materials and texts in Chinese and Russian for all Russian enterprises registered in Harbin area of the pilot free trade zone. It can also provide standardized processes for different situations and more types of Russian enterprises, such as various certification samples of the Embassy of Russian shareholders or legal persons, and provide newly registered Russian enterprises with the registered address of the Federation of overseas Chinese in the innovation and entrepreneurship base city of the Federation of international overseas Chinese run by Russian enterprises in the pilot Free Trade Zone, so as to help guide the shareholders The legal person handles the right of residence and visa in China.
The "financial policy consultation" window is a through train for Russian enterprises to open accounts and exchange rubles by the hall and the service center for Russia of Harbin Bank. "Kazakhstan Europe train window" cooperates with Kazakhstan Russia international train Co., Ltd. to provide Russian enterprises with two-way cargo transportation and consulting business in Russia and China, as well as two-way customs clearance agency. The window also cooperated with the Russia Office of the Commerce Bureau of the free trade zone to provide services and sign contracts for enterprises to enjoy the preferential policies of the free trade zone at the first time. It also cooperates with the overseas Chinese innovation alliance of the Municipal Overseas Chinese Federation to provide foreign-related legal assistance and financial bookkeeping services for enterprises. And assist Russian investors in handling foreign-related medical insurance, and send their children to nursery school, so that Russian investors can obtain all-round safety services, so as to feel at ease to start a business and invest in Harbin.